Refund policy

Returns We offer a 14 day return policy. You have 14 days after receiving your order to request a return.

To be eligible, your item must be in the same condition you received it. That means unworn, unwashed, with tags attached, and in its original packaging. You'll also need your order number or proof of purchase. Return shipping is at the customer's expense.

We recommend using a tracked and insured shipping service. Items remain your responsibility until they reach us, and we cannot accept liability for returns lost or damaged in transit. Please retain your proof of postage until your refund or exchange is processed.

Return processing fee A £4.99 processing fee applies per additional item returned from the same order. Returning one item? No fee. Returning two or more items from a single order? £4.99 is deducted from your refund for each item beyond the first.

No fee on size exchanges. If you've ordered the wrong size, request a size exchange instead of a return, and we'll send you the correct size in the same product at no extra cost. Size exchanges are always free, including on orders with multiple items.

If you're unsure on size or fit, message us before ordering. We'll help you get it right first time.

To start a return or exchange, use the link in your order confirmation email, or contact us at support@ritzylifestyle.co.uk. Items sent back without an approved return request will not be accepted.

Damages and issues Please inspect your order on arrival and contact us straight away if anything is defective, damaged, or incorrect. We'll sort it. No processing fee applies on damaged or incorrect items.

Archive Sale and discounted items

Items marked Archive Sale or End of Season, and any item purchased at 20% or more off RRP, are eligible for exchange or store credit only. We do not offer cash refunds on these items.

To arrange an exchange or store credit, start a return through the aftercare portal or contact us at support@ritzylifestyle.co.uk within 14 days of receiving your order. Items must be unworn, unwashed, with tags attached, and in their original packaging.

Gift cards are non-returnable.

Exchanges For a size exchange of the same product, request a size exchange through the aftercare portal. No fee applies. Once we receive your original item, we'll send your replacement size at no extra cost.

For a different style or product, please return your original item for refund (standard processing fees apply) and place a new order for your preferred item.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund (minus any applicable processing fees) will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@ritzylifestyle.co.uk.