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FREE SHIPPING ON ORDERS OVER £75

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Shipping policy

WHAT SHIPPING METHODS ARE AVAILABLE?

We ship worldwide using Royal Mail and selected delivery partners.

UK orders are shipped using Royal Mail, with available shipping options and costs displayed at checkout. International shipping options and prices will vary depending on the destination country.

We aim to dispatch all orders within 6 working days of purchase. During busy periods, product launches and promotional sales, dispatch times may be longer.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide to a range of international destinations.

International shipping rates are calculated according to the destination and available delivery services. Simply select your country at checkout to view the shipping options and costs available to you.

Please ensure your shipping address and contact details are correct when placing your order.

WILL I NEED TO PAY IMPORT DUTIES OR CUSTOMS CHARGES?

International orders may be subject to import duties, customs charges, VAT and other taxes imposed by the destination country.

All applicable import duties, customs charges and taxes are the responsibility of the customer and are not included in our shipping rates, unless explicitly stated at checkout.

These charges are determined by the relevant customs authorities and may be collected by the shipping carrier or customs authorities before delivery. Ritzy Lifestyle does not control these charges and cannot guarantee whether or how much you may be required to pay.

We recommend checking your country's import regulations before placing an international order.

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

We aim to dispatch orders within 6 working days of purchase.

Once dispatched, estimated delivery times are as follows:

  • UK: Royal Mail 48 delivery typically takes 1 to 2 working days.

  • Europe: International delivery typically takes 7 to 10 working days.

  • Rest of the world: International delivery typically takes around 14 working days.

These delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, local postal services, customs processing and other circumstances outside our control.

International orders may experience additional delays if held by customs authorities.


WHAT HAPPENS IF MY ORDER IS DELAYED?

Although we aim to ensure all orders arrive within the estimated delivery times, delays can occasionally occur due to postal service disruptions, customs inspections or other circumstances outside our control.

If your order has not arrived within the expected timeframe, please contact our customer service team with your order number and we will do our best to assist you.


WHAT HAPPENS IF I REFUSE TO PAY CUSTOMS CHARGES?


If an international order is held or returned because the recipient refuses to pay applicable import duties, taxes or customs charges, the customer remains responsible for those charges where legally payable.

If a parcel is returned to us as a result, any refund will be handled in accordance with our Returns Policy and applicable consumer protection laws.


NEED HELP WITH SHIPPING?

If you have any questions regarding shipping, delivery times or the progress of your order, please contact our customer service team and we'll be happy to help.